The agreement between you and Tasty Tails when you use our website or order food for your pet.
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At a glance
By using our website or ordering from us, you agree to these terms.
Tell us about your pet’s allergies, and talk to your vet before changing their diet.
You pay up front by UPI: when you order, or for the whole meal plan when you start it.
You can cancel an order until our kitchen starts cooking it.
These terms follow Indian law, and courts in Bangalore handle any disputes.
About these terms
These terms apply whenever you use the Tasty Tails website or order from us. By using our service, you accept them. If you don’t agree, please don’t use our service.
What we offer
Tasty Tails cooks fresh, homemade food for pets and delivers it in Bangalore. Our service includes:
Fresh meals and treats, cooked to order and delivered
Meal plans with regular deliveries
Meals adapted for custom dietary requirements
Nutrition advice and general pet health and wellness guidance
You can register for an account to save addresses and see your order history. You can also check out as a guest. If you do, you can take over the account later by setting a password from the reset email we send you.
When you use an account, you agree to:
Give accurate and complete information, and keep it up to date.
Keep your password secure.
Tell us straight away if you think someone else has used your account.
Your pet’s health
Give us accurate information about your pet’s health.
Tell us about any allergies or dietary restrictions when you order, and let us know if they change.
Talk to your vet before changing your pet’s diet, and about any health concerns.
We use high-quality ingredients, but every pet reacts differently. We can’t take responsibility for allergic reactions or side effects.
Orders and payment
Placing an order
Check your order before you confirm it, give an accurate delivery address, and make sure someone can receive it.
How you pay
You pay by scanning a UPI QR code. Our payment provider, Razorpay, processes payments. We never see or store your card details or UPI PIN.
One-time orders
You pay when you place the order. If we don’t receive payment within 15 minutes, we cancel the order automatically and take no money.
Meal plans
You pay for the whole plan up front when you start it.
Prices and GST
Menu prices don't include GST. We add GST at 5% (split equally into CGST and SGST) on food and delivery at checkout, and show it on your order.
Price changes
We may change our prices with 30 days’ notice. Meal plans you’ve already paid for keep the price you paid.
Delivery
We deliver only within our service area in Bangalore. Outside it, delivery may cost extra or may not be available.
Delivery times are estimates. We aim to arrive in your slot, but we can’t guarantee exact timing because of traffic and weather.
We’ll try to deliver up to 3 times. After that, the order goes back to our kitchen and a restocking fee may apply.
We keep food at the right temperature during delivery, but we aren’t responsible for temperature changes caused by things outside our control.
You can cancel a paid order from your account until our kitchen starts cooking it. After that, we can’t cancel it because the food is made fresh for you.
You can skip, pause, resume or cancel a meal plan. If you cancel, we refund the deliveries we haven’t cooked yet, pro rata.
In a pet emergency, we cancel straight away with a full refund once you share proper documentation.
We cook pet food, but we aren’t responsible for an individual pet’s reactions, allergies or health issues after eating our food.
Maximum liability
Our total liability for any claim about our service is limited to the amount you paid for the order in question.
Events outside our control
We aren’t liable for delays or failures caused by things beyond our control, such as natural disasters, government action or supplier problems.
Our content and yours
Our content
Everything on our website, including text, graphics, logos and images, belongs to Tasty Tails and is protected by copyright.
What you can’t do
You may not copy, change, share or build on our content without our written permission.
What you share
If you send us reviews, photos or other content, you give us a non-exclusive licence to use it to promote Tasty Tails.
Your privacy
We collect only what we need to cook and deliver your food: your contact details, delivery addresses and information about your pet. We use it to run our service and support you, and we never sell it. We protect it with appropriate security measures, and you can ask to see, correct or delete it at any time.
