Privacy policy

What we collect

How we use it

Cooking and delivering

To process your orders, cook your food and deliver it to your address.

Tailoring meals

To suggest meals that suit your pet’s needs and preferences.

Keeping you updated

To email you order confirmations, delivery updates, the 4-digit delivery code for meal plans, and important service notices. If you sign up, we also email kitchen news.

Improving our service

To understand how people use our website so we can improve it.

Security

To protect against fraud and unauthorised access.

Legal reasons

To meet our legal obligations and respond to lawful requests from authorities.

Who we share it with

We don’t sell your personal information. We never sell, rent or trade it to anyone for marketing.

We share only what’s needed with service providers who help us run Tasty Tails:

• Razorpay, to process payments
• SendGrid, to send our emails
• Google Analytics and the Meta Pixel, to understand how people use our website and how our ads perform

Our own riders deliver your food. They see what they need to reach you, such as your name, address and phone number.

We may also share information when the law requires it or to protect our rights and our customers’ safety. If Tasty Tails is ever merged or sold, customer information may transfer as part of the business.

How we protect it

• Encryption: we encrypt sensitive data in transit and at rest, using industry-standard methods.
• Access controls: only authorised staff can access your personal information.
• Firewalls: protect our servers from unauthorised access and cyber threats.
• Backups: regular automated backups mean we can recover your data if something goes wrong.
• Monitoring: we monitor our systems to detect and prevent security breaches.
• Training: our staff get regular training on handling personal data.

Your rights

You can update your details and saved addresses in your account. For anything else, contact us and ask to:

See your data

Get a copy of the personal information we hold about you.

Correct it

Fix anything that’s wrong or incomplete.

Delete it

Remove your personal information, unless the law requires us to keep it.

Move it

Transfer your data to another service provider.

Limit it

Restrict how we process your personal information.

Say no to marketing

Object to us using your information for marketing.

Cookies and tracking

Essential cookies

Needed for the website to work, for example to keep your cart and sign you in. You can’t turn these off.

Analytics cookies

Help us understand how visitors use our website so we can improve it.

Marketing cookies

Help us show relevant ads and measure how well they work.

Preference cookies

Remember your settings.

You can control cookies in your browser settings.

How long we keep it

Account information

While your account is open, plus 2 years after you close it, for legal compliance.

Order history

7 years, for accounting and tax purposes.

Messages with us

3 years, for customer service and resolving disputes.

Marketing data

Until you opt out, or after 2 years of inactivity.

Children

Our service isn’t meant for children under 13, and we don’t knowingly collect their personal information. If we find out we have, we’ll delete it. By using our service, you confirm you’re at least 13 or have a parent’s consent.

Data outside India

Some of our service providers may store or process data outside India. When your information leaves India, we make sure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, binding corporate rules or certification schemes.

Changes to this policy

We may update this policy when our practices or the law change. If we make an important change, we’ll email you at your registered address and show a clear notice on our website. The date at the top of this page shows when we last updated it.

For privacy questions, email contact@tastytails.cafe. This address also reaches the person responsible for data protection at Tasty Tails.