Delivery policy Consult

Policies

Delivery policy

Where we deliver, when you can book, and what to expect when your pet’s food arrives.

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On this page

At a glance

  • We deliver in Bangalore only, using our own riders.
  • Fresh meals: delivered from the next day (no same-day delivery) in a one-hour slot you pick, between 8 AM and 10 PM. Order by 6 PM for tomorrow.
  • Treats are made to order for each pet and take 3–4 days. We message you to fix a delivery time.
  • You can book up to 14 days ahead. We cook your food fresh and pack it to stay cold.
  • For meal plans, give the rider the 4-digit code we email you when your food leaves the kitchen.

Where we deliver

We deliver across our service area within Bangalore city limits. Our own riders bring every order straight from our kitchen.

We don’t deliver to other cities yet. Chennai, Hyderabad, Mumbai and Delhi NCR are coming soon.

Not sure if we reach your area? Message us on WhatsApp before you order and we’ll do our best to help.

Delivery slots

Everything we make is cooked to order for your pet, so we don’t deliver on the same day.

Fresh meals
Delivered from the next day. Order by 6 PM for tomorrow; after 6 PM, the earliest is the day after. You pick a one-hour slot, every day between 8 AM and 10 PM.
Treats
Made to order for each pet, so they take 3–4 days. You don’t pick a slot: we message you on WhatsApp to fix a delivery time when they’re ready.
Meals and treats together
Delivered together, from the day the treats are ready. Want the meals sooner? Order them on their own.
Booking ahead
Book up to 14 days in advance.
Meal plans
Deliveries arrive on the days and slot you chose for your plan. You can skip, pause and resume them. See cancellation and refunds.

Delivery charges

Delivery is charged by road distance from our kitchen on Haralur Road: ₹20 per km, rounded up, with a minimum of ₹30 and a maximum of ₹500 per delivery. Checkout shows the distance and the exact fee before you pay.

GST applies to delivery as well as food, because it's part of the same order.

Packaging and freshness

  • Insulated packaging: we pack all meals in temperature-controlled containers.
  • Ice packs: fresh ice packs keep the food at the right temperature.
  • Sealed containers: airtight containers keep the food fresh.
  • Temperature monitoring: we track temperature during delivery.
  • Freshness guarantee: 100% fresh or your money back. See problems with your food.

On delivery day

We send order updates by email, so keep an eye on your inbox. We don’t send SMS updates yet.

What we’ll do

  • Call you about 15 minutes before we arrive.
  • Contact you if there’s any problem with your delivery.
  • Confirm delivery with a photo.
  • Handle your food carefully and keep it cold.
  • For meal plans, email you a 4-digit code when the food leaves our kitchen. The rider asks for it at your door.

What we ask of you

  • Make sure someone can receive the order.
  • Add clear delivery instructions if your place is hard to find.
  • Keep your phone nearby for updates.
  • Put the food in the fridge as soon as it arrives.

Delays and missed deliveries

Bad weather
In extreme weather we may delay deliveries to keep our riders safe. We’ll tell you straight away and rearrange delivery at a time that suits you.
Holidays and festivals
Delivery schedules may change during holidays. Contact us to check specific dates.
Nobody home
If we can’t deliver, we’ll try twice more. After three failed attempts, the order goes back to our kitchen. Our terms explain what happens next.

Delivery times are estimates. We do our best to arrive in your slot, but traffic and weather can sometimes hold us up.

Questions? Talk to us

A real person in our kitchen will reply. Share your order number if your question is about an order.

Chat on WhatsApp Contact page